Shipping Policy
Shipping & Delivery Information
Delivery Timeframes:
Most furniture items are delivered within:
- 2-7 business days for metropolitan areas
- Up to 10 business days for regional locations*
*Some larger or custom-made items may require additional production time. You'll receive specific delivery estimates during checkout for these special pieces.
Free Shipping Promise:
We're proud to offer free standard shipping on all orders Australia-wide - no promo codes needed! This includes:
- Safe, tracked delivery to your doorstep
- Careful handling of all furniture items
- Delivery notifications so you know exactly when to expect your order
After You Order:
- You'll receive an order confirmation immediately
- Our team will process your order within 1 business day
- We'll send tracking information once your items ship
Need Help?
If your order hasn't arrived within the estimated timeframe, please contact our friendly team at info@hearthandbloom.com with your order number. We'll personally track your delivery and keep you updated.
Important Notes:
- Delivery times exclude weekends/public holidays
- Someone must be available to accept the delivery
- For large items, please ensure clear access to your delivery location
Special Circumstances:
Custom or made-to-order furniture may have different timelines. These will be clearly displayed on the product page and confirmed before purchase.