Returns and Refund Policy

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. We want you to love your Hearth & Bloom purchase. If you don’t, you have 14 days from delivery to request a return.

To qualify for a return:

✓ Item must be unused, in original condition (with tags and packaging)
✓ Proof of purchase (order number/receipt) required

How to initiate a return:

Submit a request via our Contact Form with:

  • Your order number
  • Product details & reason for return
  • Photos if applicable (e.g., for damaged items)

We’ll email you a prepaid return label and instructions within 1–2 business days.
Note: Unauthorized returns (sent without approval) cannot be accepted.

Damaged, Defective, or Incorrect Items?

Found an issue? Contact us immediately (within 48 hours of delivery) via:

Non-Returnable Items

For everyone’s safety and fairness, we cannot accept returns for:

  • Custom/made-to-order furniture
  • Final sale items (clearly marked)
  • Assembled or used products
  • Gift cards

Refund Process

  • Approved returns: Refund issued to your original payment method within 5 business days after we receive the item.
  • Bank processing times may vary (typically 3–10 business days).

Exchanges

Prefer a different item? Return the original first, then place a new order once your refund is processed.