FAQ

Q: Is Hearth & Bloom an Australian company?
A: Yes! We’re proudly Australian owned and operated, designing furniture for local homes and lifestyles. While we source sustainable materials globally, every piece is curated with Aussie living in mind.

Q: Where do you source your materials?
A: We partner with ethical suppliers worldwide, using FSC-certified wood, organic textiles, and low-VOC finishes—all selected with Australia’s climate and values in focus.

Q: Is your furniture eco-friendly?
A: Absolutely! As an Australian business committed to our planet, we prioritise reclaimed, recycled, and sustainably sourced materials. Look for our "Eco-Conscious" badge on product pages.

Q: How durable are your products in Australian conditions?
A: Designed for Aussie homes, our furniture features solid wood joinery, humidity-resistant finishes, and reinforced frames. Many pieces come with extended warranties for peace of mind.

Q: Do you deliver Australia-wide?
A: Yes! We offer metro and regional delivery across Australia. Premium white-glove service (assembly + packaging removal) is available in select areas.

Q: How long does shipping take within Australia?
A: Most in-stock items ship within 3–5 business days. Custom pieces take 4–8 weeks (see product pages for details).

Q: What’s your return policy?
A: We offer 30-day returns on unused items. Due to sustainability efforts, custom orders are final sale.

Q: How do I contact your team?
A: Have something to share? Fill out our contact form below - we're always happy to hear from you.

Q: Do you have a showroom?
A: We’re currently online-only to keep our prices sustainable, but you can book a virtual consultation to see fabrics/finishes up close!